Terms and service conditions


The operations and services offered by Bag Express Ltd are governed by the present „General terms of Service“ or „Terms“. The General Conditions of Service of Bag Express Ltd are considered as included in and attached to each and every contract stipulated with the Customer and shall form an integral and inseparable part.

1. Definitions

2. The Supplier Company

3. Terms and Conditions

4. Purpose of Contract

5. Weight and Size Limits of the Baggage

6. Prohibited and Dangerous Items – Safety

7. Possibility of Inspection

8. Time and Conditions for Pickup and Delivery of Baggage

9. Customs

10. Wrong Address

11. Undeliverable and Refused Luggage Shipments

12. Customer Obligations

13. Limitation of Liability

14. Disclaimer

15. Valuables

16. Third Party Claims

17. Claim Recovery

18. Costs and Payments

19. Right to Withdraw

20. Jurisdiction

21. Privacy Policy


The following definitions apply to the Conditions that regulate the contract of carriage
and other services stipulated with the Customer: Bag Express, „we“, „us“, „our“ mean BAG
EXPRESS Ltd, the auxiliary persons, partners and affiliates of Bag Express Ltd, the operating
partners, agents and independent contractors of Bag Express.

-„Customer,“ „you,“ „their“ and „they“ refers to the Customer, the sender, the shipper or the
receiver of the baggage shipment, holding the purchase code, or the waybill, or the
equivalent shipping documentation, the receiver and the owner of the baggage
contents, any other parties having legal ownership of the contract of carriage or any
parties having an interest in the provision of different services.

-„Baggage“ refers to the „belongings“, effects, objects, or „articles“ or „property“ of the
Customer, which he holds for his strictly personal use for occasional travel from their place
of departure and/or pickup to the place of destination and/or delivery. It is contained in a
suitcase, duly sealed through a numeric combination security system, a latch, lock or
equivalent (preferably a TSA lock – Transportation Security Administration – for baggage
travelling to the United States of America).

-„Journey“ refers to the route the Customer takes from one place (departure) to another
(arrival) due to personal or professional reasons by air, sea or land carrier, to be
documented through ticket.

-„Purchase confirmation“ refers to the notice that the Customer is due to receive, via SMS
or e-mail, at the end of the transportation purchase process. It will include the numeric or
alphanumeric code of the Shipment and the URL link to the customer web page, where
the transportation data will be summarized: sender, receiver, pickup day, delivery day,
pickup address, delivery address, email address and telephone numbers for any notices
related to pickup and delivery, number and weight of baggage, service cost, payment

-“Ticket“ refers to the document registered in the customer’s name, issued by an air, sea or
land carrier, or by agencies or legally responsible delegates, or the Reservation Code
when buying via the Internet, attesting the payment of Customer transportation, the
journey, the place, departure and arrival time, the journey identification code, and any
other useful or necessary information. -„Carriage“, or “Transportation” refers to the
baggage transfer from the pickup location to the delivery location.

-„Other services“ refers to the services that are not involved in the transportation, which we
provide for operational needs or on Customer request, such as storage, sorting, insurance,
packing and cover services, ancillary services and carriage organization activities. –
„Shipment“ refers to all the operations which are ancillary to the baggage transportation,
that the customer appoints us to carry out for the packaging, the cover, the choice of
domestic and international carrier, the insurance, assistance, information and those
procedures which are necessary for ancillary services for the baggage transfer from one
place to another, or in relation to which we agreed to provide different services, both
according to our waybill or other transportation document and according to any further
instruction from the Customer or contractual arrangements. -„Accident“ refers to an event
that causes the failure or the delay in the achievement, due to an impossibility of the
performance caused by reasons not attributable to the party.

-„Force majeure“ refers to unforeseeable or extraordinary events: for example, riots, wars,
terrorist acts, fires, lightning, floods, explosions, government acts, bans, government delays
or omissions, theft, robbery, and any other cause, provided that in each case, expressly
stated or not, that case could not be avoided by taking all measures to avoid damage.

-„Damage“ refers to total or partial deterioration, break or damage of the baggage,
attributable to extraordinary events occurred during the transportation and different than
ordinary wear and tear resulting from transfer activities, which may be subject to repair,
restoration or compensation. -„Loss“ refers to the total loss of baggage.

-“Prohibited items“ and „items not accepted“ show all items whose carriage is prohibited
by laws, rules or regulations of any country through which or over which the shipment
travels, or these Terms. -„Claim recovery“ refers to the complaints procedure. -„E. U. “
means the European Union. -„Extra – EU“ refers to the countries over the European Union. –
„U.S.A.“ means the United States of America.


The contract of carriage of luggage and other services is concluded with the BAG
EXPRESS Company Ltd., or its auxiliary, the affiliate or operative partner, the sub-carrier or
Bag Express providers, that accepts the Customer’s shipment transportation or the
performance of other services. Customer acknowledges and accepts the right of BAG
EXPRESS to entrust all or part of the transport to its sub-carriers, partners and/or auxiliary
according to the terms and conditions determined by them. In case of commitment for all
or part of the service to third parties, Customer acknowledges the validity of the
conditions laid down by sub-carrier, operating partner and/or ancillary service provider.


By joining the service and the reliable transport Customer accepts these conditions and
the data reported in the „confirm purchase“, in the consignment note (waybill)and/or in
the contract of carriage and/or in contract to perform other services on Customer own
and/or on behalf of any other person having an interest in the shipment or for the
performance of different services, whether or not the Customer has signed the document
of transport and/or waybill. Conditions also relate to those we use for the aid or the service
to which we rely for the withdrawal , transportation or delivery of the shipment or for the
performance of different services, it also refers to our employees, directors and agents.
Only one of our official, authorized and with full powers, may agree in writing variations of
these Terms. Where the customer entrusts us with oral or written shipments instructions that
conflict or are otherwise incompatible with our conditions and we have not been
expressly authorized and approved in writing, we will not be bound by these instructions.


The purpose of the contract is the transport of Customer’s luggage from the customer site
for the withdrawal (pickup) to the place designated for delivery, in terms decided in these
conditions and in accordance with instructions given by the customer in order to and/or
the request for transport request filled out through our website, our call center or through
our staff and auxiliary. While transporting or shipping the luggage is part of another type of
contract agreed between us, these Conditions apply to the service of the baggage that
is in accordance with the contract.

Thus, Customer acknowledges and accepts that the conclusion of any kind of agreement
involving the transport of baggage that does not affect: – the contract is a contract of
carriage by air where the transport of the shipment actually takes place by air – the
contract is a contract of carriage of goods by land where the transport of the shipment
actually takes place over land – the contract is a contract of carriage by sea where the
transport of the shipment actually takes place by sea – the contract concerns the
provision of services different if related services not related to transport.


The luggage is single and will not be considered luggage as an appendage to it united or tied. The weight and size limits applicable to the single luggage shipped with the BAG EXPRESS service are as follows:
– Actual maximum weight: 40 kg
– Maximum dimensions: 100 cm. of height, 60 cm. of width and 40 cm. of depth
– Maximum length: 200 cm. (200x25x25cm sports equipment).
All luggage will be weighed and measured with suspension scanners whose response is irrefutable.
In the event that the weight control and control system has detected an actual weight of luggage other than that stated by the Customer at the time of purchase or its non-transportability under these Conditions (by weight and size), Bag Express will charge the Customer the following sums:
a) Purchase of medium size (M) but weighing more than 25 kg and less than 40 kg (L size): charging the difference between L and M
b) Medium size (M) purchase but weighing more than 40 kg: charge of the difference between sizes + € 6,00 per kilogram over 40 kg
c) Purchase large size (L) but weighing more than 40 kg: charge of € 6,00 per pound over 40
d) Overcoming the size limits (expressed next to the weight under each product): charge of € 60,00
In any case, overcoming the maximum permitted weight (40 kg.) Or the maximum permissible size (100x60x40) will invalidate the reimbursement warranties provided in these Terms.


6.1 Dangerous Goods

Bag Express doesn’t carry out the carriage and doesn’t provide other services relating
baggage which, at our exclusive discretion, contain dangerous goods and/or are
considered dangerous, including, but not to a limited extent, those ones specified in the
technical guidelines of the International Civil Aviation Organisation (ICAO), in the
regulation about the dangerous goods of the International Air Transport Association (IATA),
in the code of International Maritime Dangerous Goods Code (IMGD), in the European
Agreement concerning the international carriage of dangerous goods by road (ADR), or
in any other relevant national, EU or international regulation applicable to the carriage
and the completion of different services inherent dangerous goods .

6.2 Rules of aviation safety

The Customer, demonstrating adherence to the Service and entrusting us the delivery of
baggage, ensure that it doesn’t contain a prohibited article. Shipments carried by us or
managed by us may be subject to security controls, including use of X-ray systems and/or
scanner and the Customer is agree that the bag can be opened and its contents
monitored during the transport. The Customer authorizes, therefore, Bag Express and/or
auxiliaries, members and affiliates of Bag Express Ltd, operating partners, agents and
independent contractors of Bag Express, customs or police authorities to carry out any
inspection of security which becomes necessary on the baggage transported by air.

The Customer warrants that he set up the luggage to be carried, or for the performance
of different services, in safe places and he warrants that the shipment has been
safeguarded from any unauthorized or unlawful interference during its preparation,
eventual packing and carriage, up to the time before the acceptance of baggage by
the Bag Express.

6.3 Items prohibited or not accepted by Bag Express Bag Express does not carry
baggage containing the following items:

1. Sprays;

2. Fuel system vehicles components which have contained fuel;

3. Alarm devices;

4. Explosives, including detonators, fuses, mines, grenades, fireworks and pyrotechnics;

5. Gas, including propane and butane;

6. Flammable liquids, including gasoline and methanol;

7. Cooling or stinging liquids and liquids of any kind;

8. Coolant and irritating liquid;

9. Radioactive material, including medicinal or commercial isotopes;

10. Flammable solids and reactive substances, including magnesium, ignition devices;

11. Corrosive substances, including mercury and vehicle batteries;

12. Perfumes, flammable liquid / solid substances, including alcohol greater than 70

13. Magnetizing material;

14. Oxidant substances and organic peroxides, including bleach and kit car body repair;

15. Toxic or infectious substances, including rat poison and infected blood;

16. Underwater flashlight with batteries enclosed;

17. Plants, seeds and alive or dead animals;

18. Securities and negotiable certificates (bills of lading);

19. Currency (cash, coins, credit cards, prepaid cards and travellers cheques);

20. Other values not negotiable;

21. Material, as defined pornographic or indecent;

22. Weaponry material, ammunitions, bullets, firearms and weapons;

23. Software, videogames and hardware components;

24. Waste;

25. Political material;

26. Hazardous materials;

27. Perishable products;

28. Pharmaceutical products in quantities above the client’s personal therapy of 30 days;

29. Narcotic drugs and Psychotropic substances;

30. Tobacco, alcohol and tobacco products;

31. Works of art;

32. Antiques;

33. Cultural heritage in general;

34. Metals (gold and silver in any form) and precious stones;

35. Documents, calls for public or private tenders, card values, meal tickets and fuel
tickets, etc..

36. Fragile objects, such as glass, bottles, etc..

37. Architectural models;

38. Goods subject to customs duty;

39. Biological tissues and anatomical parts;

40. Watches;

41. Ivory and ivory objects;

42. Animal skins and furs;

43. Computers, photographic equipment, camcorders, mobile phones, tablets, console,
videogames, electric and electronic equipment.

Customer understands and acknowledges that the transport of such articles, although if
not visible by X-ray and/or scanner, contained inside bags, is absolutely prohibited and,
however, not accepted by us and subject to specific regulations of the field that in some
cases and in some countries provide for financial penalties, arrest and/or imprisonment of
responsible/holder/possessor/owner /proprietor. In case of inclusion of items listed within
the luggage, the Customer will be solely and exclusively responsible for all civil and penal
consequences resulting from the simple carriage of baggage, and, suitably, he relieves
Bag Express, its sub-carriers, partners and auxiliaries from any administrative, pecuniary,
civil or criminal liability.

Bag Express considers the list of the items mentioned above, except those ones
prohibited by international, national and EU regulations, not compelling for Customers EU
citizens, with direct departure from an EU Member State and direct destination towards an
EU Member State.

The customer is informed that, because of the inadequate preparation of luggage and /
or insertion of prohibited items and / or not accepted, the same baggage as its content,
could be destroyed.


Customer acknowledges and accepts that Bag Express or government authorities,
including customs, and their delegates are authorized to open and inspect the luggage
for safety reasons.

Customer is informed that the luggage with destination U.S.A. ,or coming back from U.S.A.
,will be inspected by TSA, Transportation Security Administration (the American agency for
aviation safety). In suspicious cases, TSA will forcedly open the baggage to check its
contents. Bag Express informs its Customers that there are TSA locks on market and which
can be opened by TSA with a specific passpartout key held by TSA.


Baggage will be withdrawn between 9.00 and 19.00 (7:00 pm) on the agreed date, at the
address indicated on your purchase confirmation.

Baggage will be delivered between 9.00 am and 19.00 (7:00 pm) on the agreed date, at
the address indicated on your purchase confirmation. Bag Express will also provide the
service on holidays and on the days before holidays in places where coverage is

Delays caused by the intervention of Customs, Public Administration or other events
beyond our control, may affect the timing of pickup and delivery. Pickup will be
supervised by staff from Bag Express or UPS. Your luggage will be wrapped to the entire
surface, leaving free only the fixed handle, at the expense of the customer, with
transparent and plastic wrap, such as dome-pack or equivalent. For the shipments
departing from Italian territory, the driver may seal your bags singly using a security strip
(Stripe). On the transparent wrap and / or – stripe will be applied on an adhesive label
shipment information (waybill).

Bag Express, UPS or other person in charge, may deliver a shipment to the receiver named
on the waybill or to any other person appearing to have authority to accept delivery of
the shipment on the receiver’s behalf (such as persons at the same premises as the
receiver or neighbours of the receiver).

For any information about the baggage the customer can visit our website (link to…) by
inserting the code reported on the Confirmation of Purchase, or contacting our call


Any customs duties, taxes, penalty, deposit or other fees where we were or could incur as
a result of the actions of customs or other government authorities or due to a lack
attributable to the Customer and/or receiver providing adequate documentation and/or
to obtaining the license or permit required, will be charged to the Customer or the
receiver (if different from Customer) of shipment.

In case we decide to make this charge to the receiver (if different from Customer) and
they refuses to pay the amount, the Customer agrees to pay that amount together with
the sums due to us or from us to third parties, as well as any extra cost which we incur. At
our request, the Customer undertakes to provide appropriate security for each of duties,
taxes, penalties, amounts of stock or any other charges under this article.

The customer is always responsible for what has entered into luggage and Bag Express will
not answer for any delay, loss or damage caused by the intervention of the customs
officers or other governmental authorities, or for the presence in the baggage of items
prohibited under this contract, under the national and supranational rules governing the
safety and / or the entry of things in the country of transit and / or destination. The

customer is informed that, because of the inadequate preparation of luggage and / or
insertion of prohibited items and / or not accepted, the same baggage as its content,
could be destroyed by customs officials or other government authorities.


In case we are unable to deliver the luggage due to a wrong address, we will work
towards making every reasonable effort to find the correct address. We will notify the
Customer of the correction and delivery or attempted delivery of the shipment at the
correct address, in which case, additional fees may be applied if the correct address is
different from that shown on the waybill or transport document. Bag Express does not
deliver to PO boxes. If we are unable to carry out the delivery on the first attempt, the
Customer now recognizes us the right to leave a notice of shipment for the receiver,
meaning that one as sufficient evidence of attempted delivery. Bag Express, without
additional cost, provides two additional delivery attempts within two following working


In case we are unable to complete delivery of luggage we will leave, if possible, a notice
of passage at the receiver’s address, showing the fact that we tried to make the delivery.

Bag Express is committed to contact the Customer at the indicated addresses. Customer
agrees to pay to Bag Express any costs in which we will incur in order to submit, provide
or arrange for the return of the shipment, and our duties (if any) payable for the most
appropriate next steps agreed between us. If the Customer does not provide proper
instructions after our delivery attempts, or in case of refused shipments, baggage will be
returned to the sender; the cost of shipping back will be charged to the credit card
indicated by the Customer at the time of purchase.


The Customer warrants and assures to Bag Express that:

a. The baggage (including, but not limited to, weight, size, number and type) was
described accurately at time of purchase;

b. the baggage has been deprived of labels, tags, stickers or slips from previous trips and

c. they has affixed to the baggage an identifying label containing the personal data
(name, surname and residence address with zip code);

d. the designated site for pickup and delivery will be guarded from 9.00 am to 19.00 (7:00
pm) on the agreed days;

e. submitted information about pick up and delivery (for examples: name of the person to
be contacted, street number, entrance, janitor, entry phone, nominative, etc..) is truthful
and accurate;

f. The person assigned to the delivery and picking up of baggage has been properly
delegated or authorized by the customer;

g. the transport label (equivalent to a waybill or transportation document) was affixed to
the baggage safely and in a prominent position on the outer surface of the luggage; that
the information on the label (name and address) are correct and in accordance to those
indicated in the Purchase Confirmation;

h. The customer wrap the luggage to the entire surface, leaving free only the fixed
handle, with transparent and plastic wrap, such as dome-pack or equivalent.;

i. the contents of the baggage has been prepared, arranged, ordered, closed and
sealed in a safe and accurate way, that is protected against the risks of transportation,
including the relative processes of handling and/or sorting;

j. they declared the correct weight/size of the baggage, where provided;

k. effects, goods and articles contained in the luggage are of strictly personal nature, they
are not among those subject to restrictions BEX, IATA and ICAO and they are not
prohibited items; in any case, for safety reasons, the customer can never put food in
luggage and liquids of any kind;

l. neither the Customer nor the receiver is a person or an organization with which BAG
EXPRESS can not have business relations with regard to applicable laws or regulations;

m. In case of shipping outside the EU, Customer will fill in the fields in the document
template „pro forma“ (link to) entering the description of the contents of baggage, the
flight ticket number, national insurance number (alphanumerical code for personal
identification, SSN cultural equivalent) and a photocopy of your passport or identity card
(if it’s valid for non-EU country of destination);

n. they has been complied with all applicable laws and regulations, in addition to the
estimations of this contract;

o. they has taken all reasonable precautions required by the conventions, directives and
laws concerning the protection of personal data to ensure their preservation in case of
non-delivery or incorrect delivery.

p. have closed the suitcase and each pocket and/or external aperture with a padlock
(must be of type TSA for bags with destination USA) or other security system suitable to
prevent the opening.

Customer accepts to compensate us and protects us from any liability, cost, damage or
expense, including legal costs, in which we can incur in relation to them or to third parties
and that arising from the breach of any of these warranties , bonds and insurance by the


13.1 Notwithstanding the provisions of Art. 14, the responsibility of Bag Express, in case of
loss, theft and robbery, total and partial, damage and delay occurred to the shipment of
luggage, will be limited as follows:

Loss, theft and total robbery up to a maximum total of EUR 500.00 (five hundred/00) for
luggage without proof of value;

Loss, theft and partial robbery to a maximum total of EUR 1.300,00 (one thousand and
three hundred/00) after demonstration of the value;

Loss, theft and partial robbery up to the compensation of the market value of the
luggage at the time of accident, prior its estimate, and in no case, it may exceed the cost
of repair or replacement with material of same kind and quality up to a maximum of EUR
300.00 (three hundred/00);

Damage: the lower cost between what is necessary to repair the luggage and the
corresponding of the market value of the luggage at the time of accident up to
maximum of € 80.00 (eighty/00); Bag Express does not take the responsibility for
mechanical parts or mechanisms complement of luggage (ex. wheels, retractable
handles, etc.).

Delay: is considerate delay the delivery made 48 working hour later the delivery
scheduled in the purchase’s confirmation, or on the waybill. In case of delay, Bag Express
will assign to the customer a voucher for a shipment of equal value valid one year.

non-execution of the service: In the case of luggage’s missing pick up and / or delivery
for reasons attributable to BEX, Bag Express will refund the customer the amount paid for
the service not performed.

In case of loss, theft and total or partial robbery, if the Customer has been compensated
by third parties for any reason, no claims will be paid by Bag Express, except for the part
which may exceed the reimbursement received and just up to the compensation limits
above. Bex can draft with certain types of Customers, Companies or Associations, specific
limitation of liability clauses through Contracts or specific Agreements. The mentioned
Contracts or Agreements can never waive the general principles of the Conditions
regarding the liability of BEX under article 12 (Customer obligations), 13 (Limitation of
liability), 14(Exclusion of Liability) and 15 (Valuable items).

14. Disclaimers

14.1 Without prejudice to the cases provided for in Article 13 above, it is possible to send
luggage in advance, we will never be liable to you for non-pecuniary and pecuniary loss
resulting from failure, incorrect and/or delayed baggage, and so (including but not
limited), for failure, delay or partial participation in events, exhibitions, conferences,
congresses, examinations, courses, refresher courses, shows, radio, television and video
programs , ceremonies, banquets, celebrations, training , competitions, tournaments,
leagues, tour, tournee, audio and video recording, surgery, physical examination, loss of
start-up ,loss of earning , loss of profit/gains , loss of market, reputation, customer, use,
opportunity, although we had knowledge that such damages or loss may arise, however
nor for any loss or certain damage indirect, incidental, special or consequential ,
including, without limitation, the event of termination of contract, negligence, wilful
misconduct or failure/ no fulfilment.

14.2 Bag Express will not be responsible for obligations assumed with the Customer for the
following facts and/or events:

a) circumstances beyond our control such as (by way of example and not exhaustive):
natural events or disasters including earthquakes, hurricanes, storms, floods, fires, diseases,
fog, snow or frost, including events of force majeure (by way of example and not
exhaustive ) war, accidents, terrorist acts, strikes, embargoes, dangers in the skies, local
disputes or popular uprisings, national or local disruptions in transportation networks by air
or by land and mechanical problems due to modes of transport or machinery; latent or
intrinsic defects in the contents of the luggage, third-party criminal acts such as theft,
robbery and arson;

b) acts or omissions attributable to the Customer or any third party, whose actions the
Customer will be liable for obligations under the Terms and in particular of the guarantees
provided by Art. 11, and so for the acts or omissions attributable to: Local authorities and
customs, airlines, airports or public official.

c) contents of luggage items consisting of goods that are prohibited by law or by this
contract, even if we had wrongly accepted the transport. The only liability attributable to
us in connection with services rendered, will be that governed by these Terms.

d) The customer do not wrap the luggage to the entire surface, leaving free only the fixed
handle, with transparent and plastic wrap, such as dome-pack or equivalent.

e) for the delivery of the luggage to any other people other person appearing to have
authority to accept delivery on the receiver’s behalf (such as persons at the same
premises as the receiver or neighbours of the receiver).


To confirm as governed by .6.3 (Prohibited articles or not accepted by Bag Express),
Customer can not put in the baggage entrusted to Bag Express objects, effects and
valuables, such as precious stones, precious metals, jewels, money, securities, trading
instruments, glass or porcelain, art objects, antiquities, cultural heritage and important
documents that include (by way of example and not exhaustive) passports, offers for
public or private tenders ,actions and Certificates option, securities, bank records,
warranties or guarantees, bond bail.

In case the Customer had placed in the luggage items and effects of value, the transport
of such goods will be at them sole risk.


Customer agrees with us not to allow any other person who has an interest in the shipment
to lodge a complaint or bring an action against us in relation to the carriage, even if we
are negligent. Failing that, and if a claim or action is brought, the Customer will indemnify
us for the consequences of the claim or action and for the costs and expenses we may
incur to protect ourselves.


17.1 The Customer who intends to lodge a claim for the shipment of baggage which is
lost, damaged or delayed, or for any other damage, must comply with the provisions of
national law or international conventions, following the steps below. Otherwise we reserve
the right to dismiss the complaint. In particular, the customer must make a written
statement within:

a. 7 calendar days from the date of receipt of baggage in case of damage, theft and
partial robbery;

b. 7 calendar days from the date the Customer or the receiver (if different from Customer)
is reasonably due to notice the loss, damage or delay of baggage.

17.2 Following the first alert, and no later than the time limits provided by law or
conventions applicable, the Customer must document the complaint by sending us all
relevant information regarding the shipment and the loss, damage or delay suffered. We
are not bound to act on any complaint until the amount due for the transportation and
ancillary services has not been paid, and the Customer won’t be entitled to deduct the
amount of the claim from the freight transport and ancillary services due. Unless otherwise
stated by applicable law and/or conventions, the right of the Customer to make a
complaint for damages against us will cease within 1 (one) year from the date on which
the Customer could reasonably notice the loss, damage or delay, unless the action is
brought before the competent court. 17.3 In case of acceptance by us of all or part of
the complaint, the Customer guarantees that their insurance, or any third-party having an
interest in the shipment, will waive any rights, remediation or claims they could be entitled
to under subrogation or otherwise.

17.4 The refund will be made exclusively on presentation of the following documents:
travel ticket, purchase code, list of personal effects in the baggage and proof of their
values, copy of the complaint. Once the records of the loss have been examined and
found exhaustive for the purposes of definition, Bag Express will inform you on the
procedures and amount of the settlement.


18.1 Customer undertakes to pay the price (freight) for the transport of baggage between
the places specified on the waybill, contract of carriage and/or fees for the performance
of ancillary services, value added taxes on transport and all other costs, tax, fee or charge
within the agreed payment, that is those agreed at the time of purchase of the shipment
on our website or through our call center. Our costs are calculated according to the rates
applicable to the shipment, as described in this contract and in our price list.

Bag Express will monitor the size, weight and/or volume and/or the amount of luggage,
and, if ensures a discrepancy between the size and/or weight and/or volume and/or the
number of luggage declared, Customer agrees that the size, weight and/or volume
and/or the number of baggage determined by us will be used to calculate the difference
in fares to be charged on the credit card used for purchase. All taxes and any other fee
on shipping in the country of destination must be paid to us by the Customer by charging
the credit card used for purchase.

18.2 Rates applicable for shipment are available on our website www.Bag Express.it and
contacting our call center.

18.3 The rates in force refer to the ordinary pickup and delivery baggage service between
the addresses given by the Customer. Bag Express reserves the right to charge an
additional amount if the amount of time for completion of customs clearance requires too
much work to deliver the baggage to the receiver. Additional amounts, therefore, will be
charged in some countries for complex customs clearance activities and these include,
but are not limited to, shipments that require:

(i) formal customs entry statements that involve multiple luggage of the same Customer.

(ii) customs bonds or the need to deliver baggage containing items placed under
customs bond.

(iii) customs clearance that involves a government department in addition to customs

In some countries Bag Express could pay in advance some payments of charges, fees,
taxes and penalties and, in case this additional service is provided, the Customer will be
charged with a local fee on their credit card used for purchase.

18.4 Our invoice is issued in electronic format that can not be modified (PDF or other
equivalent format) and sent to the email address provided by Customer. Our invoice can
be printed on paper and sent by ordinary mail to the address provided by Customer. In
case of printing our invoice on paper and sending it by mail ,the additional cost of printing
and postage will be charged on the invoice.

18.5 Our invoices must be paid in the currency indicated on the invoice (usually Euro).
Costs and expenses paid by us for customs, taxes, levies, fees and any other amounts
required and paid by us for the baggage delivery at the destination address, will be
charged to the Customer in the currency indicated on the invoice, subject to prior
conversion of local currency. Customer now hereby authorizes Bag Express to request
the charge of subsequent costs on the same credit card used by Customer for the


Considering the nature and type of services offered by Bag Express, Customer is
conscious and informed that isn’t applied to the Contract the right of withdrawal under
Article .64 of Legislative Decree 206/2005.


Eventual disputes arising between the parties as a result of the Services shall be under the
responsibility of the jurisdiction of the home indicated by the Customer at the conclusion
of the Contract, provided allocated in Italy.



Customer’s data is processed for the purpose of contract and commercial information.
The conferment of data is voluntary, but the possible refusal makes it impossible to
establish business relations with Bag Express Ltd. The e-mail address (if indicated) will be
used to send commercial information about our products and/or services. Customer data
will be processed manually, computer and/or data transmission. The persons in charge of
the protection of personal data (internal or external as follows) and the persons appointed
for the processing may be aware of customer and receiver data. Customer will can
contact (also by phone at Number 199. 418. 428) the holder of personal data protection
to verify their data and add to, update or correct and/or to exercise the other rights
provided by. Article 7 of Legislative Decree N.196 / 03. In particular, the Customer may
object at any time, through the Privacy Service, to the processing of their electronic
details mail for direct sales or marketing. Bag Express informs you that the owner of the
protection of personal data is Bag Express Ltd sited in Corso Salvatore D’Amato, 108 –
80022 Arzano (NA) – The responsible of the protection of personal data is the President of
Board of Directors, domiciled for this position in the office at the headquarters of the